Terms of Sale | Novellea

Novellea’s Terms of Sale

1: These terms

1.1: What these terms cover.

These are the terms and conditions on which we supply products, such as digital content, and premium services, such as [Novellea Premium], to you in return for payment, such as a subscription or a one-off payment.

2: Information about us and how to contact us

2.1: Who we are.

Short Content Ltd t/a Novellea ("We") are registered in England and Wales under company number 13129780 and have our registered office at Suite 3 1-3 Warren Court, Park Road, Crow borough, United Kingdom, TN6 2QX. Our VAT number is [GB371813594].

2.2: How to contact us.

You can contact us by writing to us at contact@novellea.com.

2.3: How we may contact you.

If we have to contact you we will do so by writing to you at the email address you provided to us via your account registration.

2.4: "Writing" includes emails.

When we use the words "writing" or "written" in these terms, this includes emails.

3: Our contract with you

3.1: How we will accept your order. Our acceptance of your order will take place as soon as you subscribe, at which point a contract will come into existence between you and us.

4: Our Product

4.1: We offer premium services and digital content, as more particularly described on our website.

5: Google Store and App Store

We offer our products for sale via Google Store and App Store, and all purchases are made through them and refunds are dealt with by them. Please read their terms and conditions, which apply to your purchase in addition to these Terms of Sale.

6: Our rights to make changes

6.1: Minor changes to the products.

We may change the product:

to reflect changes in relevant laws and regulatory requirements; and
to implement minor technical adjustments and improvements, for example to address a security threat.

6.2: More significant changes to the products and these terms.

In addition, as we informed you in the description of the product on our website, we may make more substantial changes to the product, but if we do so we will notify you.

6.3: Updates to digital content.

We may update or require you to update your software to use our Product

6.4: When we will provide the Premium Services.

We will supply the Premium Services to you as soon as payment has been confirmed through the Google play services and the App store services.

6.5: We are not responsible for delays outside our control.

If our supply of the premium service or any other product is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

6.6: What will happen if you do not give required information to us.

We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the service on our website. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

6.7: Reasons we may suspend the supply of products to you.

We may have to suspend the supply of a product to:

deal with technical problems or upgrades
update the product to reflect changes in relevant laws and regulatory requirements;

7: Your rights to end the contract

7.1: You can always end your contract with us.

If you purchase a subscription that automatically renews, you may cancel the subscription any time before the end of the current billing period and the cancellation will take effect on the next billing period, except as otherwise communicated to you by Novellea. You will retain access to the Member Services from the time you cancel until the start of the next billing period, and will not receive a refund or credit for any remaining days in your current billing period.

The duration of your subscription is managed by the relevant Google store or App store, so see their terms for full details.

7.2: Can I get a refund?

We deliver the digital content to you immediately, and you agreed to this when ordering. This means you will not have a right to change your mind or receive a refund after purchase.

7.3: How to end the Premium Services.

To end the Premium Services with us, please cancel through the Google play store and the App store.

8: Our rights to end the contract

8.1: We may end the contract if you break it.

We may end the contract for a product at any time by writing to you if:

you breach of our Terms;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products.

8.2 You must compensate us if you break the contract.

If we end the contract in the situations set out in 8.1, we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract.

9: If there is a problem with the Premium Services

9.1: How to tell us about problems.

If you have any questions or complaints about the Premium Services, please write to us at contact@novellea.com or complete our contact form.

10: Price and payment

10.1: Where to find the price for the product.

The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. Prices for Subscription Services may change at any time, and Novellea does not provide price protection or refunds in the event of a price reduction or promotional offering. You agree to pay for any paid services that you order. Google or Apple will charge your credit card or other form of payment for the price listed on the relevant subscription services offer, along with any additional amounts relating to applicable taxes, bank fees and currency fluctuations.

10.2: We will pass on changes in the rate of VAT.

If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

Regional pricing. Novellea may determine your eligibility for regional pricing using information such as your payment method location and self-reported residence. You agree that you will not misrepresent your place of residence to fraudulently qualify for these pricing programs.

10.3: When you must pay and how you must pay.

We accept payment via the current payment method indicated at time of purchase, which may include credit card, Apple Pay, Google Pay, and any other form of payment that we make available to you from time to time. You agree to abide by any relevant terms or other legal agreement, whether with Novellea, Apple, Google or another third party, that governs your use of a given payment processing method. Subscription service fees are recurring monthly payments and will renew continuously until you cancel your subscription. Your subscription begins when the payment has been confirmed and the subscription renews monthly, with charges charged on the same day of the month that the subscription began. Please see Google Store and App Store’s terms for full details.

Additionally, If you purchase any automatically renewing subscriptions, you agree that you will be charged the payment method on file for the relevant subscription. Your auto-renew subscription will end if your card details have not been updated.

11: How we may use your personal information

11.1: How we may use your personal information.

We will only use your personal information as set out in our Privacy Policy.

12: Other important terms

12.1: We may transfer this agreement to someone else.

We may transfer our rights and obligations under these terms to another organisation.

12.2: You need our consent to transfer your rights to someone else.

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

12.3: Nobody else has any rights under this contract.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.4: If a court finds part of this contract illegal, the rest will continue in force.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.5: Even if we delay in enforcing this contract, we can still enforce it later.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

12.6: Which laws apply to this contract and where you may bring legal proceedings.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.